Cancellation and Refund Policy

01How to Cancel Your Subscription

You can cancel any subscription at any time, without giving a reason and without paying a cancellation fee. Two channels are available, and both are equally valid:

• In your account settings — sign in and go to Account > Subscription > Cancel, then confirm on the screen that follows. You will see an on-screen confirmation, and a written confirmation is sent to the email on your account.
• By email — write to support@galaxyballservices.com from the email address on your account, naming the subscription you want to cancel. We confirm email cancellations within one business day.

There are no retention hurdles: no mandatory phone calls, no waiting periods, and no fees of any kind. If you tell us why you are leaving, we read every word — but feedback is optional, never a condition of cancelling.

02When Cancellation Takes Effect

Because subscriptions are paid in advance, cancellation takes effect at the end of the Billing Period you have already paid for. Until that date you keep complete access to the service — nothing is switched off early, and no feature is withdrawn. After that date, the subscription simply does not renew and no further charges are made.

Cancelling does not by itself refund the current period; whether any part of a charge can be returned is governed by the refund rules later in this Policy. If you cancel during a free trial, the cancellation becomes effective when the trial ends and no charge is ever made. You can resubscribe at any time, and your account remains usable for any other Galaxy Ball services you keep.

03Your Data: Export and Retention

Your planners, calendars, notes, tasks, and templates belong to you, and you can export your data at any time from your account settings — before cancelling, after cancelling, or at any point in between. Cancelling a subscription does not delete anything: your account and content remain in place, and paid content becomes fully editable again if you resubscribe.

Closing your account entirely is a separate step. When an account is closed, we retain its data for 60 days after closure. During that window you can change your mind, reopen the account, and pick up exactly where you left off, or ask us for a final export. Once the 60 days have passed, the data is permanently deleted from our active systems and cannot be recovered, except for records — such as billing and tax records — that the law requires us to keep for longer.

04Cancelling During the Free Trial

Every subscription starts with a 14-day free trial, and no charge is made until the trial ends. Cancel at any point before the trial expires — through Account > Subscription > Cancel or by email — and you will never be charged; the trial simply lapses.

To make sure a conversion never surprises you, we send a reminder to the email on your account before the first billing. If you receive that reminder and decide the service is not for you, cancel before the trial's end date shown in your account settings. If the trial converts because no cancellation was made, the resulting charge is an ordinary monthly or annual charge and follows the refund rules below.

05Refunds on Monthly Subscriptions

Monthly subscription fees are non-refundable once a Billing Period has started. Monthly plans are inexpensive, billed one month at a time, and cancellable at any moment, so the standard remedy for a plan you no longer want is to cancel and enjoy the remainder of the period you have already paid for. There are exactly three exceptions, in which a monthly fee is refunded in part or in full:

• Verified service defects — a material fault on our side that prevented you from using the service, confirmed by our team upon investigation.
• Duplicate or erroneous charges — any charge that should not have happened at all, as described in Section 08 below.
• Where required by law — any situation in which applicable consumer protection law grants you a refund right that cannot be waived.

Outside these exceptions we do not prorate for partial months, unused time, or forgotten cancellations, although we always apply the rules with good faith and common sense.

06Refunds on Annual Plans: the 14-Day Rule

Annual plans carry a stronger guarantee: an annual fee is fully refundable within 14 days of the charge. This applies to the first annual charge and to every annual renewal charge. Ask within 14 days — no justification needed — and the entire amount is returned to your original payment method under the timelines in Section 10.

After the 14-day window closes, annual fees follow the same rules as monthly fees: they are non-refundable except for verified service defects, duplicate or erroneous charges, or where the law requires otherwise. If you do not want an annual plan to renew, cancel at any time before the renewal date shown in your account settings and the renewal charge will simply never happen.

07Template Packs and Digital Goods

Personal Productivity Templates ($24 per pack) are one-time purchases of digital goods, and digital goods follow their own rule. A template pack is refundable within 14 days of purchase only if it has not been downloaded or accessed. Once you download or access the pack, the purchase becomes final — that is the nature of digital content, which cannot be handed back the way a physical product can.

The exception is a defective pack: if the files are corrupted, incomplete, or materially different from their description, tell us within the same 14-day window and we will repair the files, replace the pack, or refund the purchase even though it was downloaded. Nothing in this section reduces any non-waivable right that consumer law gives you in respect of digital content.

08Duplicate and Erroneous Charges

An erroneous charge is any charge that should not have occurred: you were billed twice for the same period, billed after a valid cancellation had taken effect, billed the wrong amount, or billed for something you never ordered. Erroneous charges are refunded in full whenever they occur — they are not limited by the 14-day windows above, because the error is ours, not yours.

If a charge on your statement looks wrong, compare it with the receipt and order reference we emailed for the transaction, then write to us with both. Once we verify the error, we refund it to the original payment method and fix whatever caused it so that it does not repeat.

09How to Request a Refund, Step by Step

Every refund request goes through the same short process:

• Step 1 — Gather your order details. You will need the email address on the account, the order reference from your receipt, and the date and amount of the charge.
• Step 2 — Email us. Write to support@galaxyballservices.com from the account email, with a subject such as "Refund request". State which rule you are relying on — the annual 14-day guarantee, an undownloaded template pack, a verified service defect, or a duplicate or erroneous charge — and, for defects, describe what went wrong and when.
• Step 3 — Review. We review every request within 3 business days and reply with a decision or a request for clarification.
• Step 4 — Processing. Approved refunds are sent to the original payment method within 5–10 business days after approval.

Requests must come from the account email or an authorized billing contact so that we can verify ownership before discussing charges on an account.

10Review and Processing Timelines

Two clocks apply to every refund. First, review: we examine each request and respond within 3 business days (business days are Monday through Friday, Mountain Time, excluding US federal holidays). Second, processing: once a refund is approved, the funds are sent to the original payment method within 5–10 business days. Exactly when the money appears in your account depends on your bank or card issuer; card refunds sometimes surface on the following statement rather than instantly.

Refunds are always returned to the payment method that made the original charge. If that card has since been closed, contact us — issuers can usually route the refund to the successor account, and where that is genuinely impossible we will agree on a lawful alternative with you.

11Chargebacks: Contact Us First

If you are considering a chargeback, please write to us first. Our review is completed within 3 business days, which is almost always faster than a card dispute, where the card networks freeze the amount inside a procedure that can run for weeks. A chargeback filed for a charge our own rules would have refunded produces the same money back, only slower.

Chargebacks we believe are unfounded may be contested with transaction evidence, and an account connected to an open dispute may be suspended until the dispute is resolved. None of this limits your legal right to dispute a charge with your bank or card issuer.

12Exceptions Required by Law

Nothing in this Policy limits any right that applicable consumer protection law grants you and that cannot be waived or narrowed by contract. Where the law of your place of residence provides a broader refund, withdrawal, or cancellation right than the rules written here, the law prevails and we will honor it.

This Policy is governed by the laws of the State of New Mexico, USA, without prejudice to any such mandatory consumer protections. If a court finds any part of this Policy unenforceable, the remainder continues to apply.

13Changes to This Policy

We may update this Policy from time to time — for example, to cover a new service, reflect a change of payment processor, or comply with a change in the law. The current version is always posted on this page with its "Last updated" date, and material changes that affect existing subscribers are announced by email before they take effect. A refund request is always assessed under the version of this Policy that was in force when the charge in question was made.

14Contact and Support

Questions about cancelling, exporting your data, the status of a refund, or anything else in this Policy are welcome. Write to the support email below and include the email address on your account and, for charge-related questions, the order reference from your receipt. Our support team works Monday through Friday, 9:00–18:00 Mountain Time, and answers within one business day.

Every refund decision is explained in writing; if you believe we have applied our own rules incorrectly, reply to the decision and a senior member of the team will take a second look.