Support · Galaxy Ball
Contact Us
Last updated: July 17, 2026
Whether it is a question about a charge, a planner that will not sync, a data export, or an idea for working together, this is the right place to start. Real people read every message sent to Galaxy Ball — a small support crew based in Roswell, New Mexico — and we answer every message within one business day. Support hours are Monday through Friday, 9:00–18:00 Mountain Time. Messages that arrive outside those hours are queued and answered in the order received, starting the next business morning. You can reach us through the form below or by writing directly to the email address at the end of this page; both routes land in the same queue.
01Before You Write
A little context saves a round trip. Three things speed up almost every conversation:
- Billing questions — include the email address on the account, and the order reference from your receipt if the question concerns a specific charge. Without the account email, we cannot look anything up.
- Technical questions — describe your device and browser (for example, Windows 11 with Chrome, or an iPhone with Safari), what you were trying to do, and what happened instead. Error messages, copied word for word, are gold.
- Privacy and data requests — requests to access, export, or delete personal data are handled under our Privacy Policy. Mention "privacy request" in your subject line so your message routes straight to the right people.
None of this is mandatory — a two-line message is perfectly fine — but the details above usually turn two replies into one.
02What We Can Help With
Every message is read by a person and routed to the crew member closest to the problem. Broadly, questions fall into four orbits:
Billing & payments
Charges and receipts, trials converting to paid plans, updating a card, taxes on your invoice, and refund or cancellation requests under our Cancellation and Refund Policy and Payment and Billing Policy. Keep your order reference handy — it speeds everything up.
Technical support
Sign-in trouble, syncing across devices, calendar connections, template downloads, and anything that looks broken in Digital Planner Solutions, Smart Notebook Workspace, Task Organization Platform, or any other Galaxy Ball service. The more detail you give, the faster the fix.
Privacy & data
Data exports, questions about the 60-day retention period after account closure, and formal requests concerning your personal data, which we handle as described in our Privacy Policy.
Partnerships
Team rollouts of Workflow & Schedule Management, volume questions, education and community projects, and content collaborations. Tell us who you are, what you have in mind, and a rough timeline.
If your question spans more than one orbit — a billing question with a technical twist, say — do not worry about choosing perfectly. Send it anywhere sensible and we will hand it to the right person ourselves; nothing is ever bounced back for landing in the wrong lane.
03Send Us a Message
The form below reaches the same inbox as email — pick whichever feels natural. All four fields are required, and we reply to the email address you enter. For anything involving attachments, such as screenshots, plain email is the better channel. After you press send, a confirmation appears right here on the page and your note joins the queue exactly as an email would, with the same one-business-day reply target.
Last updated: July 17, 2026