Payment and Billing Policy

01Scope and Definitions

Galaxy Ball is a United States digital productivity company headquartered in Roswell, New Mexico, launched in 2026. We provide subscription-based planning, calendar, notebook, and workflow services, together with one-time digital template purchases, to individuals and teams. In this Policy, "Galaxy Ball," "we," "us," and "the Company" mean Galaxy Ball; "you" and "your" mean the person or organization that owns the account being billed. A few terms are used throughout this document:

• Subscription — a recurring plan for one of our services that renews automatically until it is cancelled.
• Billing Period — the monthly or annual interval covered by a single recurring charge, always paid in advance.
• Order — any purchase made through our website, including a one-time purchase of a template pack.
• Processor — the PCI-DSS compliant third-party payment provider that handles card transactions on our behalf.
• Billing Contact — the email address on the account, to which receipts, reminders, and billing notices are sent.

02Accepted Payment Methods

We accept major credit and debit cards; the card networks available in your region are displayed at checkout before you confirm a purchase. By submitting a payment method you confirm that you are authorized to use it and that the billing information you provide is accurate and complete. Payment details can be updated at any time in your account settings, and we recommend doing so as soon as a card is replaced or renewed so that an upcoming charge is not interrupted.

We do not currently accept cash, paper checks, cryptocurrency, or bank wires for standard purchases. If additional payment options are introduced in the future, they will appear at checkout and will be governed by this Policy in the same way as card payments.

03Payment Processors and Card Security

All card transactions are handled by PCI-DSS compliant third-party payment processors. Your card details travel over an encrypted connection directly from your browser to the processor, and Galaxy Ball never stores full card numbers on its own systems. What we retain is limited to a secure payment token issued by the processor and non-sensitive reference data — the card brand, the last four digits, and the expiration month — which is what allows renewals to run without you re-entering your card.

Our processors are independently audited against the Payment Card Industry Data Security Standard, and their handling of your information is additionally governed by their own terms and privacy statements. If we ever change processors, the same baseline will continue to apply: PCI-DSS compliance, encryption in transit, and no storage of full card numbers by Galaxy Ball.

04How the Free Trial Works

Every subscription service comes with a 14-day free trial so you can evaluate it before paying. There is no charge during the trial: the first charge happens only when the trial ends and the plan converts into a paid Subscription. Before that first billing, we send a reminder to the Billing Contact, so the conversion never arrives as a surprise.

If you cancel before the trial ends — in Account > Subscription > Cancel, or by email — nothing is charged at all and the trial simply lapses. If you allow the trial to convert, your first Billing Period starts on the day the trial expires, and your recurring billing date is anchored to that day. The exact price you will pay after the trial is always disclosed at signup and repeated in the reminder.

05Billing Cycles: Monthly and Annual

Subscriptions are billed monthly in advance in US dollars: each charge pays for the upcoming Billing Period rather than the one that has just finished. Your billing date is anchored to the day the paid Subscription began — for trial conversions, the day the trial ended. When a month has no matching date (a plan anchored to the 31st, for example), the charge is taken on the last day of that shorter month.

Annual billing may be offered at a discount where indicated at checkout. Annual plans are likewise billed in advance, as a single charge covering twelve months of service, and renew annually on the anniversary of the first annual charge. Whatever cycle you choose, the terms that apply to your plan — including any annual discount — are displayed at checkout before you confirm.

06Services and Current Prices

For clarity, the standard prices of all Galaxy Ball services are restated below, current as of the "Last updated" date at the top of this page. All amounts are in US dollars and exclude any applicable taxes.

• Digital Planner Solutions — $12 per month
• Productivity Calendar Systems — $10 per month
• Smart Notebook Workspace — $9 per month
• Goal & Habit Planning Tools — $7 per month
• Task Organization Platform — $13 per month
• Personal Productivity Templates — $24 per pack (a one-time digital purchase, not a subscription)
• Workflow & Schedule Management — $18 per user per month (team plan; the rate applies to each active seat)

Where annual billing is offered for a subscription, the discounted annual rate is shown at checkout. Promotional pricing, when available, is governed by the terms displayed with the promotion.

07Automatic Renewals

Every Subscription renews automatically at the end of its Billing Period, and the payment method on file is charged the then-current rate for the next period. Automatic renewal is what keeps your planners, calendars, notebooks, and team workspaces continuously available without any action on your part.

If you do not wish to renew, you may cancel at any time; cancellation takes effect at the end of the period you have already paid for, so you keep full access until that date and are simply not charged again. There are no cancellation fees. The mechanics of cancelling — and the limited circumstances in which charges are refunded — are set out in our Cancellation and Refund Policy.

08Price Changes

We may change the price of a service from time to time. When we do, we give you at least 30 days notice by email to the Billing Contact before the change affects your account, and the new price applies only from your next renewal after that notice period — never in the middle of a Billing Period you have already paid for.

If you do not agree with a new price, cancel before the renewal on which it would take effect and you will never pay it. Continuing to use a service past that renewal constitutes acceptance of the updated price. Promotional and discounted rates run for their advertised duration and then revert to standard pricing.

09Taxes

Our listed prices are exclusive of taxes. Depending on the billing address on your account, sales tax, use tax, or an equivalent transaction tax may apply; where the law requires us to collect it, the tax is added to your charge and itemized at checkout and on your receipt. Where we are not required to collect a tax, you remain responsible for any self-assessment obligation that applies to you or your organization.

Because tax treatment follows the billing address, please keep that address accurate — an outdated address can cause the wrong rate to be applied to your charges.

10Invoices and Receipts

A receipt is emailed to the Billing Contact after every successful charge — trial conversions, monthly and annual renewals, and one-time template purchases alike. Each receipt identifies the service, the Billing Period or order concerned, the amount charged, any tax collected, and an order reference. Your billing history is also available in your account settings, where past receipts can be reviewed whenever you need them.

Keep the order reference handy when writing to support: it is the fastest way for us to locate a specific transaction, and it is required when submitting a refund request under our Cancellation and Refund Policy.

11Failed Payments and Dunning

If a charge fails — an expired card, insufficient funds, a bank decline — we do not cut off access immediately. We retry the payment up to 3 times over 7 days, and we email the Billing Contact after each failed attempt so you have every chance to update your card in account settings. The moment a retry succeeds, your Subscription continues as if nothing had happened.

If every retry fails, the account is downgraded to read-only until a payment succeeds: you can still sign in, view your content, and export your data, but editing and other paid features are paused. Full access is restored immediately after a successful payment. Read-only status is not account closure — no content is deleted because of a failed payment.

12Chargebacks and Disputed Charges

If a charge looks wrong, please contact us before disputing it with your bank or card issuer. Nearly every billing problem — a duplicate charge, an unrecognized renewal, an unexpected amount — is resolved faster through our own process, where refund requests are reviewed within 3 business days, than through a formal card dispute, which locks the amount into a multi-week procedure run by the card networks.

When a chargeback is filed, we are required to respond through that procedure and may present transaction records as evidence. We reserve the right to suspend an account connected to a chargeback while the dispute remains open and to contest chargebacks we believe are unfounded. Nothing in this section limits any legal right you have to dispute charges with your issuer.

13Currency

All prices on our website are stated in US dollars (USD), and all charges are processed in USD. If your card is denominated in another currency, your bank or issuer converts the charge at its own exchange rate and may add a foreign transaction or conversion fee. Those costs are set by your financial institution, not by Galaxy Ball, and we cannot refund them. The USD amount shown at checkout and on your receipt is the definitive amount of every charge.

14Your Account and Billing Responsibilities

Billing runs smoothly when a few details stay accurate on your side. You agree to:

• provide true, current billing information, and update it promptly when your card, billing address, or contact details change;
• use only payment methods that you are legally authorized to use;
• keep the Billing Contact address working — receipts, trial reminders, price-change notices, and failed-payment alerts are all sent there;
• review your receipts and tell us promptly about any charge you do not recognize;
• on team plans, manage your seat count — the account owner is responsible for the charges for every active seat under the plan.

Charges that result from information you did not update remain valid, but we will always work with you in good faith to untangle honest mistakes.

15Billing Questions and Contact

If anything about a charge, receipt, trial, or renewal is unclear, write to the support email listed at the end of this page and include the email address on your account plus, where relevant, the order reference from your receipt. Our team is available Monday through Friday, 9:00–18:00 Mountain Time, and aims to answer every message within one business day.

This Policy is governed by the laws of the State of New Mexico, USA. If we update this Policy, the revised version will be posted on this page with a new "Last updated" date, and material changes that affect ongoing billing will be announced by email in advance, consistent with the 30-day notice rule for price changes.